Privacy Policy

Cremior is the small Canadian team behind Cone Cône — crunchy double-baked mini waffle cones filled with slow-churned cream, sold in little 50 g bags. For everything in this policy, we’re the “we,” and we’re responsible for the personal information handled through cremior.com.

Privacy questions go to cremior@chefceber.com. A real human reads it — probably one with sprinkles on their keyboard.

cremior.com has no accounts, no logins, and no shopping cart. The only personal information we receive is what you choose to submit through one of our three forms:

• Newsletter — your email address.
• Contact — your name, email address, a subject line, and your message.
• Wholesale — your company name, contact name, email address, and message, plus optional details like phone number, province, and estimated volume.

When you press send, our system also records a technical legal stampalongside your submission: the UTC timestamp, your IP address, your browser’s user-agent string, the page you submitted from, and the exact version of the consent-box text you agreed to (currently 2026-07-13.v1). We keep that stamp for one reason: to prove, if we’re ever asked, that you really did consent — and when. Nothing in the stamp is used for anything else.

If you email us directly instead of using a form, we receive whatever your email app sends — usually your name, your address, and the message itself. The same care described in this policy applies either way.

Plainly: we don’t run analytics, we don’t use advertising trackers, and we don’t build profiles of our visitors. There is no pixel counting your visits and no third-party script watching your mouse move around.

The only cookies or similar technologies present are the ones our hosting platform strictly needs to serve the site securely and reliably. None of them are set by us for tracking, and none of them follow you around the internet. We also don’t embed social media widgets, ad-network fonts, or anything else that phones home about you — even our typefaces are served from our own cupboard.

If you browse without ever submitting a form, we simply don’t know you were here. (Come back anyway.)

We use the information above for exactly two things:

• Answering you. Contact and wholesale submissions are used to reply to your message and carry on the conversation you started.
• Sending the newsletter you asked for. Your email address is used to send flavor drops, restock news, and the occasional coupon — and nothing else.

Our legal basis is your consent, in line with PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act). For the newsletter specifically, we rely on your express consent under CASL (Canada’s Anti-Spam Legislation): the consent box is never pre-ticked, and we keep a record of your yes.

We don’t use your information for anything beyond these purposes. No quiet repurposing, no surprise “legitimate interests” later.

Form submissions are delivered by email straight to our inbox — our forms are really just a friendlier way of writing us a letter. The delivery itself is handled by our email service provider, which processes the message in transit the way any mail carrier handles an envelope.

We never sell personal information. We never rent it, trade it, or share lists with “carefully selected partners.” There are no carefully selected partners. Your email address stays between you, us, and the machinery that delivers the mail.

Two honest exceptions apply to every company, including this one: we would disclose information if a Canadian law or court order genuinely required it, and if Cremior were ever merged into or acquired by another company, your information would move with the rest of the pantry — still under this policy, and flagged on this page first.

We keep things only as long as they’re useful to you:

• Contact and wholesale messages — for as long as the conversation is live, plus a reasonable tail in case you write back.
• Newsletter email address— for as long as you’re subscribed. Unsubscribing removes you from the list.
• Consent records — the legal stamp described in section 02 is retained as proof of express consent for as long as CASL may require us to demonstrate it, even after you unsubscribe. The law asks us to be able to show that you said yes, and when — so that one record stays in the freezer.

Wherever your information lives during that time, we protect it with reasonable safeguards, and access is limited to the small handful of us who actually answer the inbox.

Your information is yours. At any time, you can:

• Accesswhat we hold about you — ask, and we’ll show you.
• Correctanything that’s wrong or out of date.
• Withdraw consent — unsubscribe from the newsletter with the link in any email, or just tell us to stop. No hard feelings, no exit interview.
• Request deletion of your information.

For any of these, email cremior@chefceber.com. We’ll act quickly — no forms in triplicate.

If you’re not happy with how we’ve handled something, you also have the right to complain to the Office of the Privacy Commissioner of Canada.

Our cones are for everyone, but this website is not directed to children under 13, and we don’t knowingly collect personal information from them. If you’re a parent or guardian and believe your child submitted something through one of our forms, email us and we’ll delete it — no questions, no fuss.

If this policy changes, we’ll update the “Last updated” date at the top of this page. If a change is material — something that actually affects what we collect or how we use it — we’ll flag it clearly on this page so it’s hard to miss. We won’t quietly rewrite the rules while you weren’t looking.

Privacy matters — and everything else: cremior@chefceber.com

Merci de votre confiance — on en prend soin comme d’un petit cône de bonheur.